658.812  / SC57W <br/>
Schneider,Benjamin <br/>
       WINNING THE SERVICE GAME 
 / 
 .-  Harvard Business School Pr., Boston,  1995 
 .- xi,295 . 
<br/>Includes Index 
<br><u>ISBN:</u> 0875845703 
<br/><u>Subject Headings:</u> <br/>Customer Service--Management;<br/>Employees--Training Of;<br/>Incentives In Industry;
<br/><U>Author Added Entry: </u><br/>Bowen,David E.;
<br><U>Copy Details:</u><br> Acc. No.: <b>A121794</b>, Full Call No.: 658.812 SC57W,   Item type:  Books , Location: COMPACT STORAGE (BASEMENT), <br><b>------------------------- --------------------- ------ --------- ------- ------- --------- -------- </b><br>