Mode of access: World Wide Web.

System requirements: Adobe Acrobat Reader.

Part of: Synthesis digital library of engineering and computer science.

Includes bibliographical references (pages 127-152).

1. Understanding the context : key themes for visitor interaction in museums -- 1.1. The museum-but is there such a thing as "the museum"? -- 1.2. Who are the users : visitor demographics and motivations -- 1.3. Personalisation : how museums address different visitor types -- 1.4. Social context : social and collaborative interactions -- 1.5. Activity context-the socio-contextual setting -- 1.6. The role of content and museum learning -- 1.7. Specific needs of heritage institutions

2. Different interaction frames -- 2.1. Relationship to the museum environment-space and visitor mobility -- 2.2. The relation to the form of augmentation and experience -- 2.3. Interaction beyond the physical visit -- 2.4. Concluding remarks

3. Visitor participation and contributions -- 3.1. Visitor participation as part of curatorial strategies : some key insights -- 3.2. Bespoke digital interactions for small-scale participation and dialogue -- 3.3. Representing the "wisdom of crowds" : social media and large-scale crowdsourcing -- 3.4. Overall issues and challenges

4. The development process -- 4.1. User-centred design -- 4.2. Co-design and participatory approaches -- 4.3. DIY approaches : supporting museums to author interactions -- 4.4. Practical issues in the design and development process

5. Evaluation in museums -- 5.1. Mixed-method vs. Single-method approaches -- 5.2. Methods and types of studies : timing and tracking studies -- 5.3. Interaction logs -- 5.4. Questionnaires -- 5.5. Interviews -- 5.6. Observational methods -- 5.7. Video observation and analysis -- 5.8. Content analysis -- 5.9. Assessing learning -- 5.10. Evaluation in institutional practice -- 6. Conclusions.

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Museums have been a domain of study and design intervention for Human-Computer Interaction (HCI) for several decades. However, while resources providing overviews on the key issues in the scholarship have been produced in the fields of museum and visitor studies, no such resource as yet existed within HCI. This book fills this gap and covers key issues regarding the study and design of HCIs in museums. Through an on-site focus, the book examines how digital interactive technologies impact and shape galleries, exhibitions, and their visitors. It consolidates the body of work in HCI conducted in the heritage field and integrates it with insights from related fields and from digital heritage practice. Processes of HCI design and evaluation approaches for museums are also discussed. This book draws from the authors' extensive knowledge of case studies as well as from their own work to provide examples, reflections, and illustrations of relevant concepts and problems. This book is designed for students and early career researchers in HCI or Interaction Design, for more seasoned investigators who might approach the museum domain for the first time, and for researchers and practitioners in related fields such as heritage and museum studies or visitor studies. Designers who might wish to understand the HCI perspective on visitor-facing interactive technologies may also find this book useful.

Also available in print.

Title from PDF title page (viewed on May 3, 2019).