Mode of access: World Wide Web.

System requirements: Adobe Acrobat Reader.

Part of: Synthesis digital library of engineering and computer science.

Series from website.

Includes bibliographical references (p. 95-108).

Preface -- Acknowledgments -- Figure credits --

1. What are claims? -- 1.1 Motivation -- 1.2 Definition -- 1.3 Book overview --

2. Knowing and sharing -- 2.1 Otlet's early vision of knowledge dissemination -- 2.2 Toulmin, claims, and argumentation -- 2.3 Rittel, wicked problems, and issue-based information systems -- 2.4 Alexander, patterns, and pattern languages --

3. Evolution of claims -- 3.1 Growing the garden -- 3.2 Software engineering to usability engineering -- 3.3 Definitional texts -- 3.4 Continuing evolution of claims --

4. Using claims -- 4.1 Claims and engineering -- 4.2 Claims and science -- 4.3 Claims and design --

5. Looking forward -- 5.1 Multidisciplinary research with claims -- 5.2 Neutral claims -- 5.3 Identifying relationships between claims -- 5.4 Claims-based design approaches -- 5.5 Identifying quality claims -- 5.6 Automatic extraction of claims from databases -- 5.7 Claims for everyone -- 5.8 Claims influencing the HCI discipline --

A. Timeline of advances in claims, patterns, and issues -- Toulmin's claims (1958) -- Rittel's issues in IBIS (1970) -- Alexander architectural patterns (1977) -- Conklin issues tool gIBIS (1988) -- Carroll and Kellogg psychological claims (1989) -- McCall tool support and issues reification in PHI (1991) -- Carroll and Rosson claims in a task-artifact framework (1992) -- Gang of Four patterns (1995) -- Erickson and Thomas activity and design patterns (1998) -- Sutcliffe and Carroll claims for engineering (1999) -- Selvin's QuestMap and Compendium (1999) -- Claims in the Rosson and Carroll textbook (2002) -- van Duyne's patterns (2002) -- Haynes' claims analysis (2004) -- Chewar's claims and critical parameters (2004) -- Saponas' pre-patterns (2006) -- Lee's claims and the Central Design Record (2009) -- Intuio patterns (2010) -- Wahid's claim cards (2011) -- Culmsee and Awati's issues and complex problems (2012) --

Bibliography -- Author's biography.

Abstract freely available; full-text restricted to subscribers or individual document purchasers.

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Human-centered informatics (HCI) is a young discipline that is still defining its core components, with approaches rooted in engineering, science, and creative design. In the spirit of this book series, this book explores HCI as an intersection point for different perspectives of computing and information technology, seeking to understand how groups of designers can communicate with an increasingly diverse set of colleagues on a broadening set of problems. In so doing, this book traces the evolution of claims as a way to capture and share knowledge, particularly in comparison to other approaches like patterns and issues. Claims can be a centrally important aspect in HCI design efforts, either consciously by targeted design techniques or through ingrained habits of experienced designers. An examination of claims, their uses in design, and the possibilities for explicit use in future collaborative design endeavors seeks to inspire their further development use in HCI design.

Also available in print.

Title from PDF t.p. (viewed on July 14, 2012).