E-Services and Intelligent Techniques -- E-Service Intelligence: An Introduction -- Rough Sets and Conflict Analysis -- Rough Ontology Mapping in E-Business Integration -- Concept-based Semantic Web Search and Q&A -- E-Service Composition Tools from a Lifecycle Perspective -- Web Information Presentation, Search, and Mining -- Web Information Representation, Extraction, and Reasoning based on Existing Programming Technology -- Techniques and Technologies Behind Maps of Internet and Intranet Document Collections -- Exchange Rate Modelling for E-Negotiators Using Text Mining Techniques -- A Similarity-aware Web Content Caching Scheme and Agentbased Web Document Pre-fetching -- Representation and Discovery of Intelligent E-Services -- Learning the Nonlinear Dynamics of Cyberlearning -- Personalization, Privacy, and Trust in E-Services -- Personalizing E-Commerce with Data Mining -- Personal eBanking Solutions based on Semantic Web Services -- Secure E-Transactions Protocol using Intelligent Mobile Agents with Fair Privacy -- Trust and Reputation in E- ervices: Concepts, Models and Applications -- An Incremental Technique for Analyzing User Behaviors in an E-Business Environment -- Customer Experience Management in E-Services -- E-Service Evaluation, Optimization, and Knowledge Discovery -- E-Service Cost Benefit Evaluation and Analysis -- Evaluation of Experience-based Support for Organizational Employees -- A Web based Intelligent Sensory Evaluation System in the Textile Integrated Supply Chain -- E-intelligence in Portfolio Investment Optimization -- Orchestrating the Knowledge Discovery Process -- On the Knowledge Repository Design and Management in E-Learning -- Adding Value to E-Services: a Business-Oriented Model -- Intelligent E-Service Support System Developments -- Developing a Knowledge-based Intelligent Services System in Sports Websites -- Developing a Model Agent-based E-Commerce System -- Creating Visual Browsers for Large-Scale Online Auctions -- Design and Implementation of Multi-Agents for Learner-oriented Course Scheduling on the Internet -- AGrIP – Agent Grid Intelligence Platform -- Web-based Service Information Systems based on Fuzzy Linguistic Techniques and Semantic Web Technologies -- Application of Chaos-based Pseudo-Random-Bit Generators in Internet-based Online Payments -- Computer Hardware Devices in Efficient E-Servicing: Case Study of Disk Scheduling by Soft Computing.

Business organizations and governments are nowadays developing and providing internet based electronic services (e-services) featuring various intelligent functions. E-Service Intelligence integrates intelligent techniques into e-service systems for realizing intelligent internet information searching, presentation, provision, recommendation, online system design, implementation, and assessment to internet users. This book offers a thorough introduction and systematic overview of the new field and covers the state-of-the-art of the research and development in E-Service Intelligence ranging from e-services and/or intelligent techniques to web information presentation, search, and mining, to personalization, privacy, and trust in e-services, to e-service evaluation, optimization and knowledge discovery, and to intelligent e-service system developments.