e-government -- E-Government For Small Local Government Organizations -- Why is True eGovernment still difficult to be achieved? -- A normative approach to democracy in the electronic government framework -- Knowledge Representation and Management for E-Government Documents -- The Accounting System of Central State Administrations -- The Italian Public Administration Electronic Market: Scenario, Operation, Trends -- ICT professionalism and Competences -- The Emergence of Software Engineering Professionalism -- IT Professional role today and tomorrow -- European Universities and the ICT Industry -- How to move forward and implement e-skills on a long term basis -- IT and Professionalism in Developing Countries -- A Model for Rating and Certifying Competences in the EUCIP Framework -- The need for a standard qualification of ICT-professional competences -- EUCIP Driving the IT-Professional Competence in Norway -- The EUCIP Scheme in the Italian University System -- IT skill requirements in Public Administration -- International Professional Practice Partnership (IP3) - Overview -- IP3 - National Societies’ Roles and Responsibilities -- The Emerging ISO International Standard for Certification of Software Engineering Professionals -- European Standardisation Process -- Service Science -- Compliance Requirements for Business-process driven SOAs -- Business Process Design: Towards Service- Based Green Information Systems -- SIFET-CBA Project -- Reengineering Lead to Cash - Process and Organization -- Business Process Monitoring: BT Italy case study -- Dealing with Availability in an international Service Management scenario -- Service level and Value to Customer as key business drivers: a case studying a leader truck industry -- Explaining the Evolving Web - Mixing Technology with Pleasure -- Value-Aware Service Model Driven Architecture and Methodology -- Strategic Modelling of Enterprise Information Requirements -- ICT Portfolio: Mapping Business and ICT Services.

International Federation for Information Processing The IFIP series publishes state-of-the-art results in the sciences and technologies of information and communication. The scope of the series includes: foundations of computer science; software theory and practice; education; computer applications in technology; communication systems; systems modeling and optimization; information systems; computers and society; computer systems technology; security and protection in information processing systems; artificial intelligence; and human-computer interaction. Proceedings and post-proceedings of refereed international conferences in computer science and interdisciplinary fields are featured. These results often precede journal publication and represent the most current research. The principal aim of the IFIP series is to encourage education and the dissemination and exchange of information about all aspects of computing. For more information about the 300 other books in the IFIP series, please visit www.springer.com. For more information about IFIP, please visit www.ifip.org.