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Manage IT! : Organizing IT Demand and IT Supply /

By: Thiadens, Theo [author.].
Contributor(s): SpringerLink (Online service).
Material type: materialTypeLabelBookPublisher: Dordrecht : Springer Netherlands, 2005.Description: XX, 618 p. online resource.Content type: text Media type: computer Carrier type: online resourceISBN: 9781402037108.Subject(s): Computer science | Leadership | Computer organization | Computer communication systems | Architecture, Computer | Management information systems | Computer Science | Computer Communication Networks | Business Strategy/Leadership | Computer Science, general | Computer Systems Organization and Communication Networks | Computer System Implementation | Management of Computing and Information SystemsDDC classification: 004.6 Online resources: Click here to access online
Contents:
IT management: The basis -- The basis of the field -- Supplying IT products and services within an architecture -- Traditional IT management: organizing demand and supply -- Task focussed and simultaneous process-focussed supply of facilities -- The demand-side: functional management (using the method BiSL) -- The supply-side: application management (using the method ASL) -- The supply-side: exploitation (using methods like ITIL, MOF-MSF/eTOM) -- Organizing IT Tasks and Processes -- Controlling IT facilities -- Controlling IT facilities (IT governance) -- House in order: evaluating and improving -- Innovation from the customer and the chain perspective -- Aspects of IT management -- The financial aspects -- The personnel aspects -- Procurement of IT products and services (using the method ISPL) -- Controlling contracts using service level agreements -- Securing IT facilities (according to amongst others ISO 17799) -- Standardization of content, process and product -- IT management tomorrow -- IT management en route to 2027 (a.o. ITIM).
In: Springer eBooks
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Item type Current location Call number Status Date due Barcode Item holds
E books E books PK Kelkar Library, IIT Kanpur
Available EBK247
Total holds: 0

IT management: The basis -- The basis of the field -- Supplying IT products and services within an architecture -- Traditional IT management: organizing demand and supply -- Task focussed and simultaneous process-focussed supply of facilities -- The demand-side: functional management (using the method BiSL) -- The supply-side: application management (using the method ASL) -- The supply-side: exploitation (using methods like ITIL, MOF-MSF/eTOM) -- Organizing IT Tasks and Processes -- Controlling IT facilities -- Controlling IT facilities (IT governance) -- House in order: evaluating and improving -- Innovation from the customer and the chain perspective -- Aspects of IT management -- The financial aspects -- The personnel aspects -- Procurement of IT products and services (using the method ISPL) -- Controlling contracts using service level agreements -- Securing IT facilities (according to amongst others ISO 17799) -- Standardization of content, process and product -- IT management tomorrow -- IT management en route to 2027 (a.o. ITIM).

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