Service intelligence : improving your bottom line with the power of IT service management
By: Taylor, Sharon.
Material type:
BookPublisher: New Jersey Prentice Hall 2012Description: xi, 184p.ISBN: 9780132692076.Subject(s): Computer service industry management | Information technology management | Information resources managementDDC classification: 004.068 | T212s
| Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
Books
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PK Kelkar Library, IIT Kanpur | General Stacks | 004.068 T212s (Browse shelf) | Available | A177946 |
Total holds: 0
Browsing PK Kelkar Library, IIT Kanpur Shelves , Collection code: General Stacks Close shelf browser
| 004.068 B964 Business models and people management in the Indian IT industry | 004.068 G463C COMPUTING CALAMITIES | 004.068 M311 Management of computer installations | 004.068 T212s Service intelligence | 004.0684 H169I2 INFORMATION TECHNOLOGY OUTSOURCING TRANSACTIONS | 004.0684 K792O OUTSOURCING TO INDIA | 004.0684 K849O2 OUTSOURCING TO INDIA |
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