The nordstrom way to customer service excellence
By: Spector, R.
Contributor(s): Mccarthy, P.
Material type:
BookPublisher: New Jersy John Wiley & Sons 2005Description: xviii, 270p.ISBN: 0471702862.Subject(s): Customer Services-United States-Handbooks, Manuals | Nordstrom-Management | Departmrnt Stores-United States-ManagementDDC classification: 658.812 | Sp31o
| Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
Books
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PK Kelkar Library, IIT Kanpur | General Stacks | 658.812 Sp31o (Browse shelf) | Available | A161094 |
Total holds: 0
Browsing PK Kelkar Library, IIT Kanpur Shelves , Collection code: General Stacks Close shelf browser
| 658.812 R279 RELATIONSHIP MARKETING | 658.812 R576s Service-ability | 658.812 SP31N THE NORDSTROM WAY | 658.812 Sp31o The nordstrom way to customer service excellence | 658.812 Z34D DELIVERING QUALITY SERVICE | 658.8120954 B18C2 CUSTOMER-DRIVEN SERVICES MANAGEMENT | 658.8120954 B18C2 CUSTOMER-DRIVEN SERVICES MANAGEMENT |
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