RELATIONSHIP MARKETING
By: Bruhn,Manfred.
Material type:
BookPublisher: Prentice Hall, Harlow 2003Description: xxi,289.ISBN: 0273676016.Subject(s): Customer Relations -- ManagementDDC classification: 658.812 | B834R
| Item type | Current location | Collection | Call number | url | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
Books
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PK Kelkar Library, IIT Kanpur | COMPACT STORAGE (BASEMENT) | 658.812 B834R (Browse shelf) | Book Request | Available | A146834 |
Total holds: 0
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| 658.812 B433d DESIGN AND OPERATION OF CUSTOMER SERVICE SYSTEMS | 658.812 B459D DISCOVERING THE SOUL OF SERVICE | 658.812 B625M MANAGING HIGH-TECH SERVICES USING A CRM STRATEGY | 658.812 B834R RELATIONSHIP MARKETING | 658.812 B934h HANDBOOK OF KEY CUSTOMER RELATIONSHIP MANAGEMENT | 658.812 C130 CALL CENTRES AND HUMAN RESOURCE MANAGEMENT | 658.812 C773C3 CUSTOMER CARE |
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