SERVICE MANAGEMENT
By: Fitzsimmons,James A.
Contributor(s): Fitzsimmons,Mona J.
Material type: BookPublisher: Mcgraw-Hill, New York 2004Edition: 4th.Description: xx,587.ISBN: 0071110925.Subject(s): Service Industries -- ManagementDDC classification: 658 | F584S4Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|
Books | PK Kelkar Library, IIT Kanpur | General Stacks | 658 F584S4 (Browse shelf) | Available | A150389 |
Total holds: 0
Browsing PK Kelkar Library, IIT Kanpur Shelves , Collection code: General Stacks Close shelf browser
658 D833 Driving service productivity | 658 D841M MANAGING IN THE NEXT SOCIETY | 658 D984p Principles of management | 658 F584S4 SERVICE MANAGEMENT | 658 H261 Harvard business review on manufacturing excellence at Toyota | 658 H369o6 ORGANIZATIONAL BEHAVIOR | 658 H586 GUIDE TO MANAGEMENT IDEAS |
Includes Cd-Rom
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