H-CRM
By: Das,Kallol.
Material type:
BookPublisher: Viva Books Pvt. Ltd., New Delhi 2004Description: xix,224.ISBN: 8176499463.Subject(s): Customer Relations -- Management | Relationship MarketingDDC classification: 658.812 | D26H
| Item type | Current location | Collection | Call number | url | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
Books
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PK Kelkar Library, IIT Kanpur | COMPACT STORAGE (BASEMENT) | 658.812 D26H (Browse shelf) | Book Request | Available | A149461 |
Total holds: 0
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| 658.812 C844E E-BUSINESS READINESS | 658.812 C951O ONLINE CUSTOMER CARE | 658.812 C985 CUSTOMER SERVICE | 658.812 D26H H-CRM | 658.812 D952A AMA HANDBOOK FOR CUSTOMER SATISFACTION | 658.812 G898S SERVICE LEADERSHIP | 658.812 H785S SEVEN SECRETS OF SERVICE STRATEGY |
Includes Bibliographical References And Indexes
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