SERVICE QUALITY
By: Schneider,Benjamin.
Contributor(s): White,Susan S.
Material type:
BookPublisher: Sage Publications, Thousand Oaks 2004Description: xiii,185.ISBN: 0761921478.Subject(s): Customer Services -- Quality Control -- Research | Customer Services -- Management -- Research | Customer Satisfaction -- ResearchDDC classification: 658.812 | SCH58S
| Item type | Current location | Collection | Call number | url | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
Books
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PK Kelkar Library, IIT Kanpur | COMPACT STORAGE (BASEMENT) | 658.812 SCH58S (Browse shelf) | Book Request | Available | A154615 |
Total holds: 0
Browsing PK Kelkar Library, IIT Kanpur Shelves , Collection code: COMPACT STORAGE (BASEMENT) Close shelf browser
| 658.812 N533m MARKETING COMMUNICATIONS AND PROMOTION | 658.812 P751C CLIENT RELATIONSHIP MANAGEMENT | 658.812 SC57W WINNING THE SERVICE GAME | 658.812 SCH58S SERVICE QUALITY | 658.812 SE75C CREATING CUSTOMER DELIGHT | 658.812 ST52N THE NEON SIGNS OF SERVICE | 658.812 W26U UNDERSTANDING CUSTOMER VALUES AND SATISFACTION |
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