CRM HANDBOOK
By: Dyche,Jill.
Material type:
BookPublisher: Pearson Education ( Singapore ) Pte. Ltd., Delhi 2002Description: xxiv,307.ISBN: 8178085682.Subject(s): Customer Relations -- ManagementDDC classification: 658.812 | D983C
| Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
Books
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PK Kelkar Library, IIT Kanpur | General Stacks | 658.812 D983C (Browse shelf) | Available | A137783 |
Total holds: 0
Browsing PK Kelkar Library, IIT Kanpur Shelves , Collection code: General Stacks Close shelf browser
| 658.812 B268r Relationship marketing | 658.812 C968 CUSTOMER RELATIONSHIP MANAGEMENT | 658.812 C969 CUSTOMER RELATIONSHIP MANAGEMENT | 658.812 D983C CRM HANDBOOK | 658.812 G748M GOWER HANDBOOK OF CUSTOMER SERVICE | 658.812 H461S THE SERVICE PROFIT CHAIN | 658.812 H554H2 HANDBOOK OF CUSTOMER SATISFACTION AND LOYALTY MEASUREMENT |
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