HANDBOOK OF KEY CUSTOMER RELATIONSHIP MANAGEMENT
By: Burnett,Ken.
Material type:
BookPublisher: Pearson Education ( Singapore ) Pte. Ltd., Delhi c2001Description: xix,401.ISBN: 8178084406.Subject(s): Customer RelationsDDC classification: 658.812 | B934h
| Item type | Current location | Collection | Call number | url | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
Books
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PK Kelkar Library, IIT Kanpur | COMPACT STORAGE (BASEMENT) | 658.812 B934h (Browse shelf) | Book Request | Available | A137779 |
Total holds: 0
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| 658.812 B459D DISCOVERING THE SOUL OF SERVICE | 658.812 B625M MANAGING HIGH-TECH SERVICES USING A CRM STRATEGY | 658.812 B834R RELATIONSHIP MARKETING | 658.812 B934h HANDBOOK OF KEY CUSTOMER RELATIONSHIP MANAGEMENT | 658.812 C130 CALL CENTRES AND HUMAN RESOURCE MANAGEMENT | 658.812 C773C3 CUSTOMER CARE | 658.812 C844E E-BUSINESS READINESS |
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