WINNING THE SERVICE GAME
By: Schneider,Benjamin.
Contributor(s): Bowen,David E.
Material type:
BookPublisher: Harvard Business School Pr., Boston 1995Description: xi,295.ISBN: 0875845703.Subject(s): Customer Service--Management | Employees--Training Of | Incentives In IndustryDDC classification: 658.812 | SC57W
| Item type | Current location | Collection | Call number | url | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
Books
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PK Kelkar Library, IIT Kanpur | COMPACT STORAGE (BASEMENT) | 658.812 SC57W (Browse shelf) | Book Request | Available | A121794 |
Total holds: 0
Browsing PK Kelkar Library, IIT Kanpur Shelves , Collection code: COMPACT STORAGE (BASEMENT) Close shelf browser
| 658.812 M311 MANAGING CUSTOMER RELATIONSHIPS ON THE INTERNET | 658.812 N533m MARKETING COMMUNICATIONS AND PROMOTION | 658.812 P751C CLIENT RELATIONSHIP MANAGEMENT | 658.812 SC57W WINNING THE SERVICE GAME | 658.812 SCH58S SERVICE QUALITY | 658.812 SE75C CREATING CUSTOMER DELIGHT | 658.812 ST52N THE NEON SIGNS OF SERVICE |
Includes Index
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