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An anthropology of services : (Record no. 562121)

000 -LEADER
fixed length control field 06380nam a2200685 i 4500
001 - CONTROL NUMBER
control field 7055971
003 - CONTROL NUMBER IDENTIFIER
control field IEEE
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20200413152917.0
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS
fixed length control field m eo d
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
fixed length control field cr cn |||m|||a
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 150320s2015 caua foab 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781608452026
Qualifying information ebook
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Canceled/invalid ISBN 9781608452019
Qualifying information print
024 7# - OTHER STANDARD IDENTIFIER
Standard number or code 10.2200/S00628ED1V01Y201502HCI026
Source of number or code doi
035 ## - SYSTEM CONTROL NUMBER
System control number (CaBNVSL)swl00404794
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)905421649
040 ## - CATALOGING SOURCE
Original cataloging agency CaBNVSL
Language of cataloging eng
Description conventions rda
Transcribing agency CaBNVSL
Modifying agency CaBNVSL
050 #4 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .B562 2015
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 23
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Blomberg, Jeanette.,
Relator term author.
245 13 - TITLE STATEMENT
Title An anthropology of services :
Remainder of title toward a practice approach to designing services /
Statement of responsibility, etc. Jeanette Blomberg, Chuck Darrah.
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture San Rafael, California (1537 Fourth Street, San Rafael, CA 94901 USA) :
Name of producer, publisher, distributor, manufacturer Morgan & Claypool,
Date of production, publication, distribution, manufacture, or copyright notice 2015.
300 ## - PHYSICAL DESCRIPTION
Extent 1 PDF (xvii, 97 pages) :
Other physical details illustrations.
336 ## - CONTENT TYPE
Content type term text
Source rdacontent
337 ## - MEDIA TYPE
Media type term electronic
Source isbdmedia
338 ## - CARRIER TYPE
Carrier type term online resource
Source rdacarrier
490 1# - SERIES STATEMENT
Series statement Synthesis lectures on human-centered informatics,
International Standard Serial Number 1946-7699 ;
Volume/sequential designation # 26
538 ## - SYSTEM DETAILS NOTE
System details note Mode of access: World Wide Web.
538 ## - SYSTEM DETAILS NOTE
System details note System requirements: Adobe Acrobat Reader.
500 ## - GENERAL NOTE
General note Part of: Synthesis digital library of engineering and computer science.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references (pages 81-96).
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note 1. Getting started -- 1.1 Introduction -- 1.2 Practices and approaches -- 1.3 Our practices as ethnographers -- 1.4 Bon voyage --
505 8# - FORMATTED CONTENTS NOTE
Formatted contents note 2. From services to service worlds -- 2.1 Contemporary services -- 2.1.1 Diversity of services -- 2.1.2 Scale of services -- 2.1.3 Drivers of service growth -- 2.1.4 Service growth in developing countries -- 2.2 Changing service landscape -- 2.2.1 Product-service systems -- 2.2.2 Peer-to-peer and self-service -- 2.2.3 Services and the internet -- 2.2.4 Machine labor -- 2.2.5 Work and the service economy -- 2.3 Service worlds --
505 8# - FORMATTED CONTENTS NOTE
Formatted contents note 3. The human condition -- 3.1 The service world of the Trobriand Islanders -- 3.2 Human societies throughout history -- 3.3 Services and the human condition -- 3.4 Families -- 3.5 Meaning and value of services --
505 8# - FORMATTED CONTENTS NOTE
Formatted contents note 4. Service concepts -- 4.1 Services -- 4.1.1 Co-production and co-creation -- 4.1.2 Service dominate logic -- 4.2 Service encounter -- 4.3 Service systems -- 4.4 Conclusion --
505 8# - FORMATTED CONTENTS NOTE
Formatted contents note 5. Design and its limits -- 5.1 Design background and issues -- 5.2 Design process and knowledge -- 5.3 Representing and building -- 5.4 Designing or intervening -- 5.5 Conclusion --
505 8# - FORMATTED CONTENTS NOTE
Formatted contents note 6. Service design -- 6.1 Two poles of service design -- 6.2 Objects of service design -- 6.3 Activities of service design -- 6.3.1 Representations -- 6.4 From design to assemblage --
505 8# - FORMATTED CONTENTS NOTE
Formatted contents note 7. An anthropology of services -- 7.1 Journey's end -- 7.2 Packing the rucksack -- 7.2.1 Human condition -- 7.2.2 A practice lens -- 7.2.3 Research -- 7.2.4 Discourse of services -- 7.2.5 Intervening and assembling -- 7.2.6 Politics of design -- 7.2.7 Value -- 7.2.8 Outcomes -- 7.3 Onward --
505 8# - FORMATTED CONTENTS NOTE
Formatted contents note Bibliography -- Author biographies.
506 1# - RESTRICTIONS ON ACCESS NOTE
Terms governing access Abstract freely available; full-text restricted to subscribers or individual document purchasers.
510 0# - CITATION/REFERENCES NOTE
Name of source Compendex
510 0# - CITATION/REFERENCES NOTE
Name of source INSPEC
510 0# - CITATION/REFERENCES NOTE
Name of source Google scholar
510 0# - CITATION/REFERENCES NOTE
Name of source Google book search
520 3# - SUMMARY, ETC.
Summary, etc. This book explores the possibility for an anthropology of services and outlines a practice approach to designing services. The reader is taken on a journey that Blomberg and Darrah have been on for the better part of a decade from their respective positions helping to establish a services research group within a large global enterprise and an applied anthropology master's program at a Silicon Valley university. They delve into the world of services to understand both how services are being conceptualized today and the possible benefits that might result from taking an anthropological view on services and their design. The authors argue that the anthropological gaze can be useful precisely because it combines attention to details of everyday life with consideration of the larger milieu in which those details make sense. Furthermore, it asks us to reflect upon and assess our own perspectives on that which we hope to understand and change. Central to their exploration is the question of how to conceptualize and engage with the world of services given their heterogeneity, the increasing global importance of the service economy, and the possibilities introduced for an engaged scholarship on service design. While discourse on services and service design can imply something distinctively new, the authors point to parallels with what is known about how humans have engaged with each other and the material world over millennia. Establishing the ubiquity of services as a starting point, the authors go on to consider the limits of design when the boundaries and connections between what can be designed and what can only be performed are complex and deeply mediated. In this regard the authors outline a practice approach to designing that acknowledges that designing involves participating in a social context, that design and use occur in concert, that people populate a world that has been largely built by and with others, and that formal models of services are impoverished representations of human performance. An Anthropology of Services draws attention to the conceptual and methodological messiness of service worlds while providing the reader with strategies for intervening in these worlds for human betterment as complex and challenging as that may be.
530 ## - ADDITIONAL PHYSICAL FORM AVAILABLE NOTE
Additional physical form available note Also available in print.
588 ## - SOURCE OF DESCRIPTION NOTE
Source of description note Title from PDF title page (viewed on March 20, 2015).
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term anthropology of services
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term practice approach
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term service design
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term service science
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term design and culture
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term design anthropology
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Darrah, Chuck.,
Relator term author.
776 08 - ADDITIONAL PHYSICAL FORM ENTRY
Relationship information Print version:
International Standard Book Number 9781608452019
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE
Uniform title Synthesis digital library of engineering and computer science.
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE
Uniform title Synthesis lectures on human-centered informatics ;
Volume/sequential designation # 26.
International Standard Serial Number 1946-7699
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Abstract with links to resource
Uniform Resource Identifier http://ieeexplore.ieee.org/servlet/opac?bknumber=7055971
Holdings
Withdrawn status Lost status Damaged status Not for loan Permanent Location Current Location Date acquired Barcode Date last seen Price effective from Koha item type
        PK Kelkar Library, IIT Kanpur PK Kelkar Library, IIT Kanpur 2020-04-13 EBKE621 2020-04-13 2020-04-13 E books

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