000 -LEADER |
fixed length control field |
00377ngm a2200121 454500 |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
A135992 |
Item number |
A1.3 |
100 ## - MAIN ENTRY--PERSONAL NAME |
Personal name |
Vavra, Terry G |
245 1# - TITLE STATEMENT |
Title |
Customer satisfaction measurement simplified |
Remainder of title |
a step-by-step guide for ISO 9001 :2000 certification |
260 ## - PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
|
Name of publisher, distributor, etc. |
Terry G Vavra |
Date of publication, distribution, etc. |
2002 |
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) |
Topical term or geographic name as entry element |
658.562 V47c |
953 ## - |
-- |
CD-ROM accompanied with Book |
997 ## - |
-- |
ER1278 CARS R |