| 000 -LEADER |
|---|
| fixed length control field |
00469pam a2200157a 44500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
160408b2002 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0070530467 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
ST52N |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Stiel,Holly |
| 245 1# - TITLE STATEMENT |
|---|
| Title |
THE NEON SIGNS OF SERVICE |
| Statement of responsibility, etc. |
GETTING TO THE HEART OF THE MATTER IN CUSTOMER SERVICE |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
|
| Name of publisher, distributor, etc. |
Tata Mcgraw-Hill Publishing Co. Ltd., New Delhi |
| Date of publication, distribution, etc. |
2002 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
153 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer Service |
| 964 ## - |
|---|
| -- |
CIRC |
| 997 ## - |
|---|
| -- |
A151335 C |
