000 -LEADER |
fixed length control field |
00537pam a2200181a 44500 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
160408b1998 xxu||||| |||| 00| 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0873893832 |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.812 |
Item number |
C951O |
100 ## - MAIN ENTRY--PERSONAL NAME |
Personal name |
Cusack,Michael |
245 1# - TITLE STATEMENT |
Title |
ONLINE CUSTOMER CARE |
Statement of responsibility, etc. |
APPLYING TODAY'S TECHNOLOGY TO ACHIEVE WORLD-CIASS COSTOMER INTERACTION |
260 ## - PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
|
Name of publisher, distributor, etc. |
Asqc Quality Press, Milwankee |
Date of publication, distribution, etc. |
1998 |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xiv,265 |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Tele Shooping |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer Relations |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Internet Marketing |
964 ## - |
-- |
CIRC |
997 ## - |
-- |
A138100 C |