000 -LEADER |
fixed length control field |
00522pam a2200169a 44500 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
160408b1994 xxu||||| |||| 00| 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0844234540 |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.812 |
Item number |
D952A |
100 ## - MAIN ENTRY--PERSONAL NAME |
Personal name |
Dutka,Alan |
245 1# - TITLE STATEMENT |
Title |
AMA HANDBOOK FOR CUSTOMER SATISFACTION |
Statement of responsibility, etc. |
A COMPLETE GUIDE TO RESEARCH , PLANNING & IMPLEMENTATION |
260 ## - PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
|
Name of publisher, distributor, etc. |
Ntc Business Books, Chicago |
Date of publication, distribution, etc. |
1994 |
300 ## - PHYSICAL DESCRIPTION |
Extent |
viii,231 |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Consumer -- Research |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Consumer Satisfaction -- Research |
964 ## - |
-- |
CIRC |
997 ## - |
-- |
A135993 C |