| 000 -LEADER |
|---|
| fixed length control field |
00559pam a2200193a 44500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
160408b2001 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| ISBN |
3528057521 |
| 040 ## - CATALOGING SOURCE |
|---|
| Transcribing agency |
IIT Kanpur |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
C969 |
| 245 1# - TITLE STATEMENT |
|---|
| Title |
CUSTOMER RELATIONSHIP MANAGEMENT |
| Remainder of title |
the ultimate guide to the efficient use of CRM |
| Statement of responsibility, etc |
edited by SCN Education B. V. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
1 |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher |
Vieweg & Sons |
| Year of publication |
2001 |
| Place of publication |
Braunschweig |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Number of Pages |
406p |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
Customer Relations -- Management |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
B.V., SCN Education [ed.] |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Books |
