| 000 -LEADER |
|---|
| fixed length control field |
00409pam a2200157a 44500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
160408bc2000 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0749432365 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
C773C3 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Cook,Sarah |
| 245 1# - TITLE STATEMENT |
|---|
| Title |
CUSTOMER CARE |
| Statement of responsibility, etc. |
HOW TO CREATE AN EFFECTIVE CUSTOMER FOCUS |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
3rd |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
|
| Name of publisher, distributor, etc. |
Kogan Page, London |
| Date of publication, distribution, etc. |
c2000 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
viii,215 |
| 964 ## - |
|---|
| -- |
CIRC |
| 997 ## - |
|---|
| -- |
A133544 C |
